Terms of Service — Return

Version: 2.7
Effective Date: 2026-05-23

Return is operated as a sole proprietorship registered in Poland and the European Union. Full provider information, registration details, and contact addresses are in §18.

Language and binding effect

These Terms are written in English. Polish consumers: see Section 17 for required Polish-language information (UPK Art. 12). Where mandatory consumer protection law of your habitual residence within the EU/EEA/UK conflicts with these Terms, the mandatory law prevails. By proceeding to use Return, you confirm that you can read and understand English at a level sufficient to enter into this contract.

TL;DR

This is a plain-language summary of these Terms, not a substitute for them. The full binding terms are in the numbered sections below.

Return is a desktop application that helps you work with documents using AI. Quick facts:

• Two modes. Local Mode keeps your documents on your computer. Cloud Mode sends them through our proxy to Anthropic for AI analysis. You choose; Cloud Mode is off by default and requires explicit activation in Settings (see §8.9).
• No training on your data. We do not use your documents or AI outputs to train AI models. Anthropic doesn’t either. This is contractually binding (see §8.2).
• AI outputs can be wrong. Return assists your work but does not replace your professional judgment. Always verify outputs — especially in legal matters (see §8.4).
• Pricing. Free plan (Local only) costs nothing. Pro is USD 39/month or USD 390/year. Counsel is in preparation.
• Full 14-day right of withdrawal for EU/UK consumers. We do not ask you to waive it. If you change your mind in the first 14 days, email us — full refund, no questions (see §9.2).
• Your data is yours. We don’t claim ownership of your documents or AI outputs. You can leave anytime (see §13).

This document also includes terms previously published as separate Acceptable Use Policy, AI Use Policy, and Refund Policy — now consolidated as Sections 7, 8, and 9 respectively.

Table of contents

1. Definitions
2. General provisions
3. Scope of Services
4. Technical requirements
5. Contract formation and Account
6. Payments, prices, and invoices
7. Acceptable use (formerly AUP)
8. AI features and obligations (formerly AI Use Policy)
9. Refunds and withdrawal rights (formerly Refund Policy)
10. Service conformity
11. Complaints
12. Personal data
13. Intellectual property
14. Liability
15. Changes to Terms
16. Termination
17. Polish consumer information / Informacje dla polskiego konsumenta
18. Contact and Provider Information
19. Final provisions

1. Definitions

1. Provider / We / Us / Our — Return, the sole proprietorship identified in §18 (Contact and Provider Information).
2. Application / Return — the “Return” desktop software for macOS, Windows, and Linux, together with related services.
3. Service — the digital service provided electronically that grants you access to the Application in your chosen Plan.
4. Plan / Tier — variant of the Service: Free (no cost, local mode), Pro (paid, cloud AI access), Counsel (paid, advanced — in preparation).
5. User / You / Your — a natural person, legal entity, or organizational unit using the Application.
6. Consumer — a natural person entering into a contract with the Provider for purposes outside their trade, business, craft, or profession.
7. Content — any documents, text, files, prompts, or other materials You input, import, or process in the Application.
8. Output / AI Output — any response, analysis, or other text generated by AI models in response to Your actions.
9. Site — the website at returneditor.ai.
10. Account — Your individual account in our system, required for paid Plans.
11. Local Mode — operation of the Application in which AI processing occurs solely on Your computer via the local Ollama engine; Content does not leave Your device.
12. Cloud Mode — operation of the Application in which Content is sent through our proxy server to the AI model provider (Anthropic PBC) to generate Output.
13. Terms — this document.

2. General provisions

1. These Terms govern Your use of the Application and the electronic provision of Services. In Poland, they constitute “regulamin świadczenia usług drogą elektroniczną” within the meaning of the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means.
2. We make these Terms available free of charge at returneditor.ai/terms and inside the Application in a manner allowing You to retrieve, reproduce, store, and print them.
3. Acceptance of these Terms occurs before You start using the Application — at first launch, via an express affirmative act (ticking a checkbox). Without acceptance the Application will not function.
4. To contact us: email support@returneditor.ai or write to Szlak 77/222, 31-153 Kraków.

3. Scope of Services

1. Free Plan (no cost, Local Mode):

   • Full access to the Return document editor.
   • Document analysis entirely on Your computer via Ollama.
   • No Account required.
   • Content never leaves Your computer.
   • No document or operation limits.
   • No technical support guarantee.

2. Pro Plan (paid, Cloud Mode + Local Mode):

   • All Free Plan features.
   • Access to advanced AI analysis via our proxy server connected to Anthropic Claude API.
   • Priority technical support.
   • Soft limit: 1000 AI operations per month (above this, we may throttle or ask for justification).
   • Price: USD 39 / month or USD 390 / year (taxes added as required by Your jurisdiction; for EU consumers VAT is included at the rate of Your residence country).
   • Cloud Mode is disabled by default and requires explicit activation in Settings — see §8.9. You can use Pro entirely in Local Mode if You prefer.

3. We may add features, change Plan scope, introduce limits, or offer new Plans. Changes that materially reduce the scope of a paid Plan take effect no earlier than 30 days after notice to You and entitle You to terminate without cause.

4. Technical requirements

1. To use the Application You need:
   • A computer with macOS 12+, Windows 10+, or Linux on x86_64 or ARM64.
   • At least 8 GB RAM (16 GB recommended for Local Mode with larger Ollama models).
   • At least 2 GB of free disk space; additional space for Ollama models (typically 2–40 GB).
   • For Local Mode: Ollama installed (ollama.com).
   • For Cloud Mode: an active internet connection.
   • For paid Plans: an Account.
2. The Application uses a local SQLite database and stores Your documents as Markdown files in locations You designate.
3. We are not responsible for data loss caused by hardware failure, operating system errors, third-party actions, or Your misuse of the Application. We recommend regular backups of Your files.

5. Contract formation and Account

1. Free Plan: The contract is formed when You first launch the Application and accept these Terms in the welcome modal. No Account required. The contract is open-ended and can be terminated by uninstalling the Application.
2. Paid Plans: The contract is formed upon successful payment and our confirmation. An Account is required, accessed via one-time email codes (passwordless OTP).
3. Paid contract formation steps:
   • You select a Plan and billing cadence (monthly/annual).
   • You enter Your email and billing information (Tax ID optional).
   • You are redirected to Stripe Checkout for payment.
   • We email confirmation and login instructions.
4. Subscriptions auto-renew for periods of equal length unless You cancel earlier in Your Account or via support.
5. You will keep Your Account information current.
6. Each Account is for use by a single human person. Sharing credentials or reselling access is not permitted without our written consent.

6. Payments, prices, and invoices

1. Plan prices are listed at returneditor.ai/pricing. For EU consumers, prices include VAT at the rate of Your country of residence (we use the VAT-OSS scheme). For other Users, net prices are increased by applicable taxes, if any.
2. Payments are processed by Stripe Payments Europe, Ltd. (Ireland) acting as our payment service provider. Your card or other payment instrument is charged by Stripe on our behalf.
3. We automatically issue VAT invoices within 7 days of payment and email them to You. From 1 April 2026 invoices are issued through the Polish National e-Invoice System (KSeF) where required by Polish law.
4. We may change Plan prices. Changes apply only to new subscription periods and are communicated at least 30 days in advance. You may cancel before the new price takes effect.
5. On payment failure (e.g., card decline) we may suspend access to paid features after 7 days; full termination follows after another 14 days without payment.

7. Acceptable use

By using Return, you agree to follow this Section 7. Violations may result in suspension or termination of access, and may be reported to authorities where required by law. In Cloud Mode, Anthropic’s Usage Policy (www.anthropic.com/legal/aup) also applies in addition to this Section.

7.1. Prohibited content

You will not use Return to create, store, or process:

Illegal content:

• Material depicting the sexual abuse or exploitation of minors (CSAM).
• Non-consensual intimate imagery.
• Content directly facilitating violence, terrorism, or genocide.
• Content directly facilitating the manufacture or acquisition of weapons of mass destruction (chemical, biological, radiological, nuclear).
• Content facilitating credit-card fraud, identity theft, or other financial crimes.
• Counterfeit official documents (passports, IDs, court documents).

Disinformation and manipulation:

• Content designed to interfere with democratic processes, including election disinformation.
• Deepfakes of real people without their consent.
• Content impersonating government officials, judges, or other public authorities.
• Mass-produced disinformation campaigns.

Hate and harassment:

• Content that promotes hatred against individuals or groups based on race, ethnicity, religion, gender identity, sexual orientation, disability, or other protected characteristic.
• Targeted harassment of specific individuals.
• Doxxing (publishing private information to harm someone).

Content infringing third-party rights:

• Material that infringes copyright, trademark, trade secret, patent, or other intellectual property rights.
• Material that violates personality rights, privacy, or publicity rights.
• Confidential information of third parties to which you have no right.

7.2. Prohibited uses

Misuse of the legal context:

• Generate legal documents (contracts, pleadings, advice memoranda) for delivery to clients without disclosing AI involvement where such disclosure is required by your professional ethics rules (e.g., ABA Model Rules, Polish KIRP recommendations, SRA guidance).
• Use Return to engage in the unauthorized practice of law.
• Use Return outputs in court filings, regulatory submissions, or other consequential documents without independent verification of citations, statutes, and factual claims.

Technical abuse:

• Reverse-engineer, decompile, or disassemble the Application beyond what is permitted by mandatory law.
• Probe, scan, or test the vulnerability of any system or network without authorization.
• Circumvent access controls, license enforcement, or plan limits.
• Use the Application to develop a competing AI service by extracting AI Outputs at scale.
• Use automated agents, bots, or scripts to interact with the Application beyond reasonable individual usage.
• Submit prompts designed to manipulate the underlying AI models (jailbreak attempts, prompt injection, etc.).

Resource abuse:

• Exceed the soft limits of your Plan with the intent to obtain Service value disproportionate to your Plan.
• Share your Account credentials with others.
• Resell or sublicense Return access without our written consent.

Privacy and data protection violations:

• Upload data subject to enhanced legal protection without ensuring you have a proper legal basis (e.g., health data under GDPR Article 9).
• Use Return for unlawful surveillance.
• Scrape or compile facial-recognition databases.

Infrastructure attacks:

• Attempt to overload our proxy server.
• Attempt to extract other users’ data.
• Use Return to attack third-party systems.

7.3. Representations regarding Content

You represent and warrant that You hold all rights, licenses, and consents necessary to process the relevant Content in the Application, including consents from third parties whose personal data or confidential information may be contained in the Content.

7.4. Sector-specific notes

For legal professionals: Return is designed for use by legal professionals, but professional ethics rules apply to you, not to us. You are responsible for verifying that your use of Return — and your handling of client information through Return — complies with the rules of your bar/regulator. In particular, consider whether you need client consent before sending privileged or confidential information to Cloud Mode. ABA Formal Opinion 512 (USA), KIRP Recommendations (Poland), and SRA guidance (UK) all address this.

For healthcare, financial services, government: These sectors carry additional regulatory burdens. Ensure that your use of Return is compatible with applicable regulations (HIPAA, PCI-DSS, GLBA, FedRAMP, etc.). Return is not currently certified under HIPAA, PCI-DSS, FedRAMP, or similar regimes.

For EU AI Act high-risk contexts: Even though Return itself is not a high-risk AI system, deployment of Return in a high-risk context can change that — for example, if a public authority uses Return to make decisions affecting individuals. In such cases, additional obligations may apply to you as a deployer under AI Act Articles 26–27. Consult counsel before such deployment.

7.5. Reporting violations

Report violations to security@returneditor.ai. We will investigate and respond. Reports made in good faith are protected.

7.6. Consequences of violation

Depending on severity, we may issue a warning; suspend access to specific features; suspend or terminate your Account; terminate the contract immediately without refund for material breach; report to law enforcement where required; pursue civil claims for damages caused by your breach.

For Cloud Mode violations that breach Anthropic’s Usage Policy, Anthropic may independently take action against the underlying inference request, which we cannot override.

8. AI features and obligations

This Section sets out specific terms for the AI capabilities of Return. It is meant to be read by lawyers, regulators, and curious users alike.

8.1. Which AI models we use

8.2. No training on your data

We do not use Your Content (documents, prompts, AI Outputs) to train, fine-tune, evaluate, or otherwise improve any AI or machine learning model.

This obligation:

• applies to us;
• is passed down to all our subprocessors through contractual commitments;
• is reflected in our agreement with Anthropic under the Anthropic Commercial Terms of Service, which provide that Anthropic does not use API inputs or outputs to train its models;
• is reflected in our DPA template (DPA Section 7) which we sign with B2B customers on request.

8.3. Minimal data flow

• Default state: Cloud Mode is disabled by default for all Plans. The Application starts in Local Mode unless You explicitly activate Cloud Mode in Settings — see §8.9.
• Local Mode: documents never leave your computer.
• Cloud Mode: documents flow from your computer → our proxy server (Germany) → Anthropic (USA). Our proxy does NOT log the content of documents or AI responses; only metadata (account ID, timestamp, token count).
• Anthropic retention: under Anthropic Commercial Terms, API inputs and outputs are retained for up to 7 days for abuse monitoring, then deleted.

8.4. AI Output limitations

Outputs are not professional advice. AI Outputs are not legal, financial, medical, or other professional advice. They are software-generated text that may help your work but does not replace your judgment.

Hallucinations. AI models can produce plausible-sounding but factually wrong information, including made-up case citations, statutes, dates, names, and quotations. This is a known property of large language models. Always verify factual claims, especially:

• Case citations and statute references
• Quotes and exact wordings
• Specific dates, numbers, and statistics
• Legal procedural deadlines

Verification is your responsibility. You are the professional. Return is a tool. You are responsible for verifying every AI Output before relying on it.

Bias. AI models are trained on large text corpora that may contain biases. Outputs may reflect those biases. We work to select models with the best safety records, but we cannot guarantee bias-free outputs.

8.5. Transparency (EU AI Act, Art. 50)

We comply with Article 50 of Regulation (EU) 2024/1689 (EU AI Act):

• The Application indicates which content is AI-generated.
• The model running each request is shown in the UI.
• You select and control whether AI runs locally or in the cloud via the AI Mode setting.

8.6. AI Act classification

Return is not a high-risk AI system within the meaning of Annex III of Regulation (EU) 2024/1689. Our internal assessment under Article 6(3) is available on request to supervisory authorities and B2B customers.

8.7. AI literacy (EU AI Act, Art. 4)

We maintain an internal AI literacy log documenting our training and education activities. This Section, together with our user documentation, serves as user-facing educational material to help you understand the AI in Return.

8.8. Rights to AI Outputs

Subject to applicable law, you retain rights to AI Outputs generated for you. We claim no ownership. Note that AI Outputs may not be eligible for copyright protection in some jurisdictions (e.g., USA, per US Copyright Office guidance). This is a feature of copyright law, not our policy.

8.9. Your activation of Cloud Mode

Cloud Mode is disabled by default for all Plans, including Pro and Counsel. You can use Return — including the paid Plans — entirely in Local Mode if You prefer; Cloud Mode is a feature You opt into, not the default state of the Application.

Activation. To use Cloud Mode, You switch the AI Mode toggle from Local to Cloud in Settings → AI Mode. This is an express, deliberate act: Cloud Mode is available only on a paid Plan that You have actively purchased, it is off by default, and the data flow it entails is described in these Terms (§8.3) which You accepted before first use. By switching the toggle to Cloud, You consent to that data flow for AI operations You perform in Cloud Mode.

Mode visibility and control. The active AI mode (Local or Cloud) is shown and managed in Settings → AI Mode. You can switch back to Local Mode there at any time.

Revocation. You may revoke Cloud Mode consent at any time by toggling Cloud Mode off in Settings, switching the Application back to Local Mode. Revocation does not affect lawfulness of processing performed before revocation (GDPR Art. 7(3)). After revocation, no further AI operations will be sent to our proxy or to Anthropic unless You reactivate Cloud Mode.

Per-document and per-session control. In addition to the global Cloud Mode toggle, the Application may offer per-document or per-session controls allowing You to keep specific documents in Local Mode even when global Cloud Mode is active. This is provided as a convenience feature for users handling mixed-confidentiality work (e.g., legal professionals with clients who have restricted certain documents).

9. Refunds and withdrawal rights

9.1. Free Plan

The Free Plan is free. There is nothing to refund.

9.2. Right of withdrawal (EU/UK Consumers)

If you are a Consumer in the EU or UK, you have a full 14-day right of withdrawal from any paid subscription, under Directive 2011/83/EU (in Poland: art. 27 of the Consumer Rights Act of 30 May 2014; in the UK: the Consumer Contracts Regulations 2013).

We do not ask You to waive this right. Pro and Counsel start immediately on successful payment, and during the first 14 days You may withdraw for any reason or no reason and receive a full refund — including if You have actively used the Service. This is a deliberate policy choice; we prefer to absorb the small refund exposure rather than ask You to give up a consumer right at checkout.

To exercise this right:

1. Send a clear statement of withdrawal to support@returneditor.ai within 14 days of subscribing. You may use the model form in §9.7 but it is not mandatory.
2. We will confirm receipt and refund all payments within 14 days via the same payment method.

After the 14-day period, withdrawal is no longer available, but ordinary cancellation continues to be available at any time (effective at the end of the paid period — see §9.4).

9.3. Annual subscriptions — pro-rated refunds (goodwill)

Outside the 14-day window, annual subscriptions are non-refundable by default. However, as a goodwill gesture, we offer pro-rated refunds for the remaining unused months of an annual subscription within 30 days of the most recent renewal, provided:

• You have used less than 5% of the soft monthly limit in that month (i.e., the renewal was effectively unused);
• The subscription has not been previously refunded.

This is a goodwill policy and not a legal right.

9.4. Monthly subscriptions

Monthly subscriptions are non-refundable for the current period, except where the 14-day withdrawal right applies. You may cancel at any time to prevent further charges; cancellation takes effect at the end of the current billing period.

9.5. Refunds outside policy

We may, at our sole discretion, issue refunds outside this policy where there is a material Service failure on our side (e.g., extended outage, unauthorized charge, account access issue we cannot resolve). Contact us at support@returneditor.ai to discuss.

9.6. Chargebacks and refund mechanics

If you have a dispute, please contact us first at support@returneditor.ai before initiating a chargeback with your card issuer. Most issues can be resolved within days. Unsubstantiated chargebacks may result in immediate suspension of your Account.

Refund mechanics:

• Refunds are issued via the original payment method.
• Processing time depends on your bank: typically 5–10 business days for cards, 1–3 business days for SEPA.
• VAT on refunded subscriptions is reversed.
• If we issued a VAT invoice, we will issue a correction invoice (faktura korygująca) in compliance with Polish tax law and, from 1 April 2026, via the KSeF system.

9.7. Model withdrawal form

Notice of withdrawal from the contract

To: Michał Jantos, Szlak 77/222, 31-153 Kraków, email support@returneditor.ai

I hereby give notice that I withdraw from my contract for the Return subscription.

• Date of subscription: **____**
• Email associated with Account: **____**
• Name of Consumer: **____**
• Address of Consumer: **____**
• Date: **____**
• Signature (only if sent on paper): **____**

10. Service conformity (consumer rights)

1. We commit to delivering the Service in conformity with the contract — including features described in these Terms and on our pricing page.
2. Consumers may rely on non-conformity within 2 years of delivery (or for continuously supplied digital content, throughout the supply period), per Directive (EU) 2019/770 and Polish Consumer Rights Act Chapter 5b.
3. Available remedies: bringing the Service into conformity, price reduction, or contract termination in cases provided by law.
4. We are not liable for non-conformity caused by Your failure to meet technical requirements or follow instructions.

11. Complaints

1. Send complaints to support@returneditor.ai.
2. Include: identifying information (Account email, transaction reference), description of the problem, and Your requested remedy.
3. We respond within 14 days. Silence beyond 14 days is treated as acceptance of the complaint for Consumers.
4. If our response is unsatisfactory, Consumers may use:
   • alternative dispute resolution (in Poland: mediation by the Voivodeship Inspector of Trade Inspection),
   • the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr,
   • free assistance from a Municipal/District Consumer Ombudsman or consumer organizations,
   • court proceedings.
5. We are not obliged to participate in alternative dispute resolution, but we will respond if You propose it.

12. Personal data

1. We are the controller of Your personal data for purposes necessary to provide the Service.
2. Our Privacy Policy at returneditor.ai/privacy describes processing purposes, legal bases, retention periods, Your rights, and transfers outside the EEA.
3. For Content containing third-party personal data, You act as controller and we act as processor. On request we sign a separate Data Processing Agreement (Art. 28 GDPR). Template at returneditor.ai/dpa.

13. Intellectual property

1. Application: We grant You a non-exclusive, non-transferable, non-sublicensable license to use the Application for purposes consistent with these Terms, for the term of the contract. We retain all IP rights to the Application.
2. Your Content: You retain all rights to Content You input. We acquire no ownership in Your Content. You grant us a limited, non-exclusive license to process Your Content solely to provide the Service.
3. AI Outputs: Rights to AI Outputs vest in You to the extent allowed by applicable law. We claim no rights in AI Outputs or Your Content.
4. You will not:
   • decompile or reverse-engineer the Application beyond what is permitted by mandatory law;
   • remove our copyright or attribution notices;
   • use the Application to build a competing AI-based product;
   • circumvent technical protections or plan limits.

14. Liability

1. We do our best to ensure the Application works correctly, but we do not warrant uninterrupted or error-free operation. We are not responsible for:
   • availability and operation of third-party services (Anthropic, Ollama, Stripe, Supabase, Hetzner);
   • errors or inaccuracies in AI Outputs;
   • data loss caused by Your hardware failure or misuse.
2. Toward Consumers: We are liable on the terms of mandatory applicable law (including the Polish Civil Code and Consumer Rights Act, and consumer protection law of Your habitual residence within the EU). Nothing in these Terms shall be interpreted to limit our liability where such limitation is not permitted.
3. Toward non-Consumer Users (B2B): Our aggregate liability is limited to the fees paid by You in the 12 months preceding the event giving rise to liability. We are not liable for lost profits, indirect, or consequential damages. These exclusions do not apply to liability for intentional misconduct.
4. You will indemnify us against third-party claims arising from Your breach of the representations in Section 7.3 (rights in Content).

15. Changes to Terms

1. We may amend these Terms for legitimate reasons such as changes in law, changes in Service scope or features, changes in pricing model, subprocessor or regulatory requirements.
2. For Consumers: Changes take effect 30 days after notice — by email and via a conspicuous notice in the Application. You may terminate before the changes take effect. Failure to terminate is treated as acceptance only where the changes do not alter essential terms. Material changes require fresh express acceptance.
3. For B2B Users: Changes take effect 14 days after notice; longer notice for material price changes.
4. The current version of these Terms is always at returneditor.ai/terms. Version history at returneditor.ai/legal/changelog.

16. Termination

1. Free Plan: You may stop using the Application and uninstall it at any time — this terminates the contract.
2. Paid Plans: You may cancel Your subscription at any time in Your Account or by email. The subscription remains active until the end of the paid period.
3. We may terminate:
   • with 30 days’ notice without cause;
   • immediately for material breach of these Terms or law.
4. After termination, we keep Your Account data available for download for 30 days, after which we may delete it.

17. Polish consumer information / Informacje dla polskiego konsumenta

This Section is provided in Polish to satisfy the information duties of the Polish Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta, “UPK”), in particular art. 12. The substance of these terms is the same as elsewhere in this document. In case of any conflict between this Section and the rest of the document with regard to a Polish Consumer, mandatory provisions of Polish consumer protection law prevail.

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Informacje obowiązkowe (UPK Art. 12)

Sprzedawca (Usługodawca): Michał Jantos, jednoosobowa działalność gospodarcza, NIP 9452094429, REGON 361993412, adres siedziby: Szlak 77/222, 31-153 Kraków. Email kontaktowy: support@returneditor.ai. Adres do reklamacji: jak adres siedziby lub email kontaktowy.

Świadczenie: Usługa cyfrowa “Return” — desktopowa aplikacja do analizy dokumentów wspomagana sztuczną inteligencją, dostępna w planach: Free (bezpłatny, lokalny), Pro (płatny, z dostępem do AI w chmurze) oraz Counsel (w przygotowaniu).

Cena: Pro — 39 USD miesięcznie lub 390 USD rocznie, w cenie zawarty jest VAT należny w kraju zamieszkania konsumenta zgodnie z procedurą VAT-OSS. Brak ukrytych opłat. Aktualne ceny w cenniku pod returneditor.ai/pricing.

Sposób i termin zapłaty: Płatność jednorazowa lub cykliczna kartą lub innym instrumentem płatniczym obsługiwanym przez Stripe, w momencie zakupu. Subskrypcja odnawia się automatycznie do momentu anulowania.

Czas trwania umowy: Subskrypcja miesięczna lub roczna, odnawialna. Konsument może anulować w każdej chwili — dostęp pozostaje do końca opłaconego okresu.

Sposób spełnienia świadczenia: Niezwłocznie po zaksięgowaniu płatności (zwykle w ciągu minut) — dostęp do Aplikacji aktywuje się automatycznie.

Reklamacje: Reklamację można złożyć na support@returneditor.ai. Termin rozpatrzenia: 14 dni od otrzymania. Brak odpowiedzi w tym terminie poczytuje się za uznanie reklamacji.

Prawo odstąpienia od umowy (UPK art. 27): Konsument ma pełne 14-dniowe prawo odstąpienia od umowy bez podawania przyczyny. Usługodawca nie żąda zrzeczenia się tego prawa przy zakupie — Pro/Counsel rozpoczynają działanie natychmiast po płatności, a Konsument może odstąpić w ciągu pierwszych 14 dni z dowolnego powodu, także po faktycznym korzystaniu z Usługi, otrzymując pełen zwrot. Oświadczenie należy wysłać na support@returneditor.ai. Wzór formularza odstąpienia znajduje się w Sekcji 9.7 niniejszych Terms.

Niezgodność z umową (UPK rozdz. 5b): W razie niezgodności Usługi z umową Konsumentowi przysługuje prawo żądania doprowadzenia do zgodności, obniżenia ceny lub odstąpienia od umowy na zasadach UPK rozdz. 5b. Okres odpowiedzialności: 2 lata od dostarczenia (lub przez cały okres dostarczania dla usług cyfrowych świadczonych w sposób ciągły).

Pozasądowe rozstrzyganie sporów: Konsument może skorzystać z mediacji prowadzonej przez Wojewódzkiego Inspektora Inspekcji Handlowej, platformy ODR Komisji Europejskiej (ec.europa.eu/consumers/odr), bezpłatnej pomocy Miejskiego/Powiatowego Rzecznika Konsumentów oraz organizacji konsumenckich (Federacja Konsumentów, Stowarzyszenie Konsumentów Polskich). Usługodawca nie jest zobowiązany do udziału w pozasądowym rozstrzyganiu sporów.

Język umowy: Umowa zawierana jest w języku angielskim. Polski Konsument przyjmuje do wiadomości, że posługuje się językiem angielskim w stopniu wystarczającym do zawarcia umowy. Bezwzględne przepisy prawa polskiego ochrony konsumenta pozostają w mocy niezależnie od języka umowy (Rozporządzenie Rzym I art. 6).

Prawo właściwe i jurysdykcja: Umowa podlega prawu polskiemu. Spory rozstrzyga sąd właściwy zgodnie z przepisami o ochronie konsumentów — Konsument może wybrać sąd miejsca swojego zamieszkania.

18. Contact and Provider Information

18.1. Provider

• Trading name: Return
• Legal name: Michał Jantos
• Legal form: Sole proprietorship (jednoosobowa działalność gospodarcza) registered in Poland
• Polish Tax ID (NIP): 9452094429
• Polish Business Registry (REGON): 361993412
• Registered address: Szlak 77/222, 31-153 Kraków
• Owner: Michał Jantos
• CEIDG registry: publicly searchable at aplikacja.ceidg.gov.pl

18.2. Contact channels

Postal correspondence may be sent to the registered address above.

18.3. Supervisory authorities

For complaints and out-of-court dispute resolution:

• Data protection (Poland): President of UODO, ul. Stawki 2, 00-193 Warsaw, uodo.gov.pl
• Consumer protection (Poland): UOKiK (Office of Competition and Consumer Protection), uokik.gov.pl; Municipal/District Consumer Ombudsman in your place of residence
• EU consumer disputes: Online Dispute Resolution platform at ec.europa.eu/consumers/odr
• EU/EEA users: Your local data protection authority and consumer protection body

19. Final provisions

1. Governing law: These Terms are governed by Polish law, subject to the dispute-resolution and jurisdiction rules below and to the mandatory consumer protection law of Your country of habitual residence, which always prevails where it conflicts with these Terms (Rome I Regulation, art. 6).
2. Dispute resolution (all Users). We aim to resolve disputes quickly and amicably. Before starting any legal proceeding, please contact us at support@returneditor.ai with a description of the issue and the resolution you seek; we will make good-faith efforts to resolve it. If that does not work, either party may propose informal, remote mediation, which the other party may accept or decline.
3. Jurisdiction.
   • Polish Consumers: disputes are heard by the courts competent under Polish procedural law (typically the Consumer’s place of residence or the Provider’s registered office).
   • Other EU/EEA and UK Consumers: mandatory consumer protection law of Your country of habitual residence applies and You may bring proceedings before the courts of Your place of residence (Regulation (EU) 1215/2012, Brussels Ia Recast).
   • US and other non-EU Users: to the extent permitted by the mandatory law applicable to You, these Terms are governed by Polish law and disputes are subject to the jurisdiction described above. Nothing in these Terms deprives You of the protection of mandatory consumer law of Your place of residence.
4. Severability: Invalidity of any provision does not affect the remaining provisions.
5. Regulatory contact: see §18.2 for all contact channels.

Annexes (referenced documents)

• Privacy Policy — returneditor.ai/privacy
• DPA Template (B2B) — returneditor.ai/dpa (signed on request)
• Subprocessor List — returneditor.ai/sub-processors

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